Monday, July 30, 2007

The glory of battle

Okay, so I don't usually brag... but my boss just sent this e-mail to the whole gang:

Hello gang,

I just wanted to let you all know that Tony Vecchi took our support level to new heights over the weekend. In receiving 88 calls over the weekend, he attained the expressed benchmark of answering 90% of the calls with an average hold time of 52 seconds. This is the first time we have met that team goal.

Great job Tony!

Regards,

Big Boss


I feel good, except that I ate a handful of cottage cheese (I like to measure cottage cheese by the handful.)

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